Refunds

1 Refund Policy

1.1 The maximum processing time of not more than 7 working days from the Student’s withdrawal/ refund request for the issuing of refund.

1.2 The School adopts the Refund Policy as per the Standard Student Contract as set out by SkillsFuture Singapore (SSG). This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:

• Refund for withdrawal due to School unable to commence course on the course commencement date
• Refund for withdrawal due to School unable to complete the course on the Course Completion Date
• Refund for termination by School before the course completion date
• Refund due to Students does not meet entry or matriculation requirement
• Any other reasons

2 Termination and Refund Policy

2.1       The School will notify the Student in writing within three (3) working days upon knowledge of any of the following (each a “Refund Event”):

a. It cannot commence the provision of the Course on the Course Commencement Date;

b. It cannot complete the provision of the Course by the Course Completion Date;

c. The course will be terminated before the Course Completion Date;

d. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

e. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

2.2       Where any of the Refund Events in Clause 2.1 (a) to (c) above has occurred:

a. The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

b. If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and the Contract shall automatically terminate on the date that such new written contract comes into effect.

c. If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 2.2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate the Contract by way of a written notice to the PEI.

2.3       Where any of the Refund Events in Clauses 2.1 ‘d’ to ‘e’ has occurred, the PEI shall forthwith terminate the Contract by way of a written notice to the Contracting Party.

2.4       If the Contract is terminated pursuant to Clause 2.2(b) read with Clause 2.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

2.5       If the Contract is terminated pursuant to Clause 2.2(b) read with either Clause 2.1(b) or Clause 2.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

2.6       If the Contract is terminated pursuant to Clause 2.3 or Clause 2.2(c) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

2.7       If the Contract is terminated pursuant to Clause 2.2(c) read with either Clause 2.1(b) or Clause 2.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

3 Refund for Withdrawal during Cooling-off Period

3.1         the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

4 Refund for Withdrawal outside Cooling-off Period

4.1       Without prejudice to S/N 2.1 to 3.1 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

5 Refund Table (Schedule D)

5.1       Non-Refundable Fees:

• Application Fees
• Fees charged to cover Third Party Fees (e.g. Bank Service Charge for Telegraphic Transfer / FPS Insurance Protection Fee, External Examination Fees etc)
• Services / Goods have been rendered / delivered to Student (e.g Appeal, Forecast Results, Uniform, Books etc)